Customer ServiceMay 18, 2020 2020-06-13 18:08
This certificate is suitable for candidates who aspire to lead a managerial position in the field of Customer Support.
The reputation of a Business is based on the Customer service and satisfaction. The Customer Service program will provide candidates with all the necessary skills to face customers adequately. Reaching the customers’ expectations is essential to today’s competitive environment, thus businesses try to have the edge over their competitiors in terms of personal service.
Candidates will learn how to deal with customer’s needs and objections, to implement market reasearch (Qualitative & Quantitative) for measuring customer satisfaction, and to establish customer loyalty through customer service management.
- Basic Selling Skills
- Customer Service
- Dealing with Customers Objections
- Business Management
- Outlet Activation