Customer Service

Customer Service

Course Description

This certificate is suitable for candidates who aspire to lead a managerial position in the field of Customer Support.

The reputation of a Business is based on the Customer service and satisfaction. The Customer Service program will provide candidates with all the necessary skills to face customers adequately. Reaching the customers’ expectations is essential to today’s competitive environment, thus businesses try to have the edge over their competitiors in terms of personal service.

Candidates will learn how to deal with customer’s needs and objections, to implement market reasearch (Qualitative & Quantitative) for measuring  customer satisfaction, and to establish customer loyalty through customer service management.

Certificate requirements

  • Basic Selling Skills
  • Customer Service
  • Dealing with Customers Objections
  • Business Management
  • Outlet Activation
Curriculum is empty
Price $39.00
Instructor CMA Team
Duration 4 weeks
Enrolled 169 students
Language English